Service Desk Support

System Soft Technologies is widely recognized for its professionalism, strong corporate morals, customer satisfaction, and effective business practices. We provide a full spectrum of business and IT services and solutions, including custom application development, enterprise solutions, systems integration, mobility solutions, and business information management. System Soft Technologies combines business domain knowledge with industry-specific practices and methodologies to offer unique solutions, and enable clients to compete with global standards. We find a client-centric approach and a passion for excellence is key in distinguishing ourselves from our competition and in accompanying you on your journey.

Job Qualifications and Responsibilities for Service Desktop Support:

• The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services to our customers, providing a single point of contact for all internal and external customer interactions.
• The primary role of this position is to provide tier one technical support of business critical services for internal and external customers while providing excellent customer service. This involves user support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and HIPPA security requirements.
• Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM platform leveraging internal knowledge base and resources through resolution, while providing excellent customer service for all customers.
• 2 years of end-user technical and/or call center experience required.
• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.