Director, Implementations

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS, a Gainwell Technologies company, is seeking an experienced Director of Implementations to lead the delivery and transformation of technology and services implementations supporting healthcare and human services programs. This role is responsible not only for successful execution of Medicaid related client implementations, but also for modernizing implementation practices, improving delivery predictability, and scaling implementation capabilities to support business growth.

The Director of Implementations will oversee a portfolio of concurrent implementations, manage implementation capacity and pipeline demand, and partner closely with Sales, Product, Technology, and Operations leaders to ensure smooth transitions from deal closure through delivery. The ideal candidate brings strong program leadership, deep Medicaid eligibility/Payment Integrity/Coordination of Benefits experience, and a proven ability to drive operational transformation in complex public-sector environments.

Your role in our mission

Implementation Delivery & Transformation

• Lead end-to-end implementation efforts from contract execution through go-live and transition to steady-state operations.
• Drive the transformation and standardization of implementation methodologies, tools, templates, and governance models.
• Identify and implement improvements to reduce implementation cycle time, risk, and cost while improving quality and client satisfaction.
• Establish scalable implementation frameworks that support growth across multiple states and programs.

Pipeline Management & Sales Partnership

• Partner closely with Sales leadership to manage the implementation pipeline, demand forecasting, and delivery readiness.
• Participate in regular pipeline and cadence meetings with Sales to assess upcoming deals, timelines, risks, and resource needs.
• Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work (SOWs).
• Ensure accurate capacity planning and smooth handoff from Sales to Implementation teams.

Client & Stakeholder Management

• Serve as a senior implementation leader for key clients, ensuring alignment on scope, timelines, risks, and success criteria.
• Lead state client governance forums, status reviews, and executive steering committees during implementations.
• Proactively manage scope changes, risks, and issues to protect delivery commitments and client relationships.

Cross-Functional Leadership

• Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services.
• Partner with Engineering and Product teams to align solution configuration and release planning with implementation needs.
• Ensure effective transition from implementation to operations, including documentation, training, and knowledge transfer.

Team Leadership & Capacity Management

• Lead, mentor, and develop implementation managers, project managers, and delivery staff.
• Manage staffing models, workload balancing, and performance management for the implementation organization.
• Build a high-performing, accountable implementation team capable of delivering complex programs at scale.

Governance, Risk & Quality Management

• Establish implementation governance, escalation paths, and delivery assurance processes.
• Monitor implementation performance through KPIs, milestones, and risk indicators.
• Ensure implementations meet contractual, regulatory, and quality standards.

What we're looking for

Required Qualifications

• 8+ years of experience leading technology or services implementations in healthcare or public-sector environments.
• Medicaid eligibility experience required, including eligibility determination systems, workflows, and program operations.
• Proven experience driving implementation transformation, standardization, and process improvement.
• Experience partnering with Sales on pipeline planning, deal readiness, and delivery forecasting.
• Strong leadership, communication, and stakeholder management skills.
• Ability to travel up to 15% domestically.

Preferred Qualifications

• SNAP (Supplemental Nutrition Assistance Program) eligibility experience strongly preferred.
• PMP or equivalent project management certification.
• Experience with integrated eligibility systems, MMIS, or human services platforms.
• Familiarity with Agile, hybrid, or scaled delivery methodologies.

What you should expect in this role

• Remote work environment
• Opportunities to travel up to 15% domestically.

This role is currently being shared as a pipeline opportunity, with a formal requisition expected to open in the near future.

The pay range for this position is $137,000.00 - $195,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.