Technical Support

JOB TITLE: Technical Support
JOB LOCATION: Woburn, MA
WAGE RANGE*: 20- 25/ hour W2 Only
JOB NUMBER: 1524
6 Month Contract Temp to hire

REQUIRED EXPERIENCE:

• 1-3 years of experience in the Information Technology field minimum
• Excellent written and verbal communication skills
• Good interpersonal skills
• Must have good attention to detail
• Microsoft365 (Outlook, Azure AD, SharePoint, Teams, Exchange, InTune)
• Windows 10/11
• Ability to lift and transport moderately heavy objects (computers, peripherals)

Preferred Skills (Not Required)

• Microsoft Business Central
• Mimecast
• Mobile Devices (iOS, Android)
• PowerBI

Education

• Associate's degree in computer science or related field (additional education a plus)

JOB DESCRIPTION

We are seeking a problem-solving IT Support Specialist to join our team. This role is responsible for supporting a wide range of IT Support responsibilities including equipment configuration, hardware/software issues, O365 user database, managing technical documentation, among other things. The ideal candidate will be a strong communicator with a thorough understanding of IT best practices and a commitment to delivering excellent service to employees.

Responsibilities

• Provide support to employees as a first point of contact
• Configure and deploy computer equipment to employees (Laptops, desktops, handheld scanners, label printers)
• Troubleshoot hardware, software and network issues
• Creating users, email and O365 groups
• Creating/updating technical documentation
• Maintain an up-to-date status for all assigned tickets
• Maintain inventory and asset status'

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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