Training and Support Specialist

Job: Training and support Specialist

Location: Raleigh, NC ( Hybrid)

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.

Skills:

• Experience in curriculum design and developing training materials for adult learners.
• Understands the that drive the efforts of the county, regional, and state staff who administer those programs.
• Strong content development skills needed.
• Instructional design and technical knowledge needed
• Adobe Articulate 360
• Experience with adult learning practices, principles and procedures in classroom and on-line presentations
• This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.
• Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex