Mid-Level Onsite IT Support Engineer

Mid-Level Onsite IT Support Engineer

Locations: Goleta, CA, USA
Experience: 6 8 years

Job Responsibilities

Responsibilities:
- Perform end-user support for desktops, laptops, tablets, mobile devices
- Deliver AV support and urgent troubleshooting for conference setups
- Provide VIP-level support and ensure prioritized resolution
- Execute IMAC, hardware replacements, printer troubleshooting
- Carry out depot tasks, device imaging, configuration, and inventory handoff
- Support onboarding/offboarding workflows with IT, HR, and Security
- Document processes, SOPs, and ticket resolutions in ServiceNow

Required Skills and Qualifications:
- Good understanding of endpoint devices and peripherals
- Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service
- Basic understanding of network troubleshooting
- Attention to detail and ability to work independently
- ITIL awareness and customer-first attitude
- CompTIA A+ or similar certification required