Overview
Skills
Job Details
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Lead ITSM TC to support workshop sessions, refine stories, demo solution, configure solution and provide advisory support.
Must be able to handle the below areas of focus:
Focus on ServiceNow data access and user provisioning capabilities.
Customer will provide project leadership, but they expect our consultants to be leaders and and drive the work they need to do.
1 De-Provisioning: Termination Incident
Ensemble's HR platform, Workday, sends automated e-mail notification to ServiceNow, which auto-creates INC for employee termination.
Assigned technician manually removes membership from applicable Azure AD/Entra ID group(s) and/or on-premises AD group(s).
Where applicable, (e.g., non-SSO system that is internal or external), technician also initiates de-provisioning from that source system.
Upon completion of manual steps, assigned technician updates State of INC as Resolved.
2 De-Provisioning: Termination; and Access No Longer Needed Request
User manually submits REQ to remove access no longer needed, which auto-creates RITM, then auto-creates SCTASK and assigns to workgroup.
Assigned technician manually removes membership from applicable Azure AD/Entra ID group(s) and/or on-premises AD group(s).
Where applicable, (e.g., non-SSO system that is internal or external), technician also initiates de-provisioning from that source system.
Upon completion of manual steps, assigned technician updates State of SCTASK as Closed Complete, which cascades to RITM and REQ.
3 Provisioning: Default Request
User manually submits REQ to add access, which auto-creates RITM and designates applicable approver(s).
Upon approval(s), next actions are to auto-create SCTASK and assign to workgroup.
Where applicable, (e.g., non-SSO system that is internal or external), technician initiates provisioning to that source system.
Assigned technician manually adds membership to applicable Azure AD/Entra ID group(s) and/or on-premises AD group(s).
Upon completion of manual steps from previous line items, technician either performs supplemental configuration steps before ticket closure; or immediately updates State of SCTASK as Closed Complete, which cascades to RITM and REQ.
4 Provisioning: Service Bridge Request
User manually submits REQ to add access, which auto-creates RITM and designates applicable approver(s).
Upon approval(s), next actions are to auto-create SCTASK and assign to workgroup.
Either automatically, or upon further review by assigned technician, next action is to create Remote SCTASK for Service Bridge Consumer.
Upon closure of Remote SCTASK, assigned technician manually adds membership to applicable Azure AD/Entra ID group(s) and/or on-premises AD group(s).
Upon completion of manual steps from previous line items, technician either performs supplemental configuration steps before ticket closure; or immediately updates State of SCTASK as Closed Complete, which cascades to RITM and REQ.
5 Minimum Input Parameters N/A
System Type:
o Ensemble (Internal); Client (External); Payor/Payor Admin (External)
Ensemble:
o System, Role
Client:
o System, Role
Payor/Payor Admin:
o Client, Service Line(s), Payor, Provider, System, Role
Effective Date
6 Integration Hub: Key Links N/A
Microsoft Entra ID Spoke (formerly Microsoft Azure Active Directory spoke)
Microsoft Azure Automation Spoke
send your resume directly to
my email kumar @ techpro-inc . com with Subject: Applying from Dice (only this line)
OR
click on Apply now