Help Desk / Technical Support

Degree Requirements: Bachelor s degree from an accredited university or college strongly preferred
Location: Combination of mostly remote and some in office (downtown Dallas)
Position Type: Contract. Potential for long term and/or conversion to full time depending on needs and your performance
Hourly Rate: $25ph
Shifts: Rotating (you must be open to rotating shifts)

Technical Support / Help Desk / Software Support / Helpdesk
Firm up your career in technical support with a great new job with one of the top employers in Dallas! This team enjoys extremely low turnover and a great work environment!
Key Points

• We are looking for a Technical Support / Help Desk / Software Support / Helpdesk professional
• Support provided is roughly 90% by email, 10% by phone
• This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals

Why Join Our Team

• Great company culture with energetic, collaborative team
• Professional environment where everyone lifts everyone else up
• Work with highly-skilled team members in a modern and fun environment
• Business casual workplace dress
• Supportive management with high standards
• Excellent healthcare, dental, and vision benefits available

Your Daily Activities Will Include

• Providing support (about 90% by email, 10% by phone) to users of custom software

You Must Have

• A professional appearance and demeanor with excellent written and spoken English

What Your Background Should Look Like

• A Bachelor s degree from an accredited university or college strongly preferred
• 1+ years of deep technical software support for Microsoft applications, including Sharepoint, OR Apple Software
• An obvious passion for software
• Enjoys writing

You Will Be a Perfect Fit If You Have

• Are open to rotating shifts or the night shift
• Flexible with scheduling and working OT if needed