Overview
On Site
$$34 / hr
Contract - W2
Contract - 1 day((s))
Skills
Desktop Support Technician
Job Details
Job Description:
- Deliver world-class IT support to onsite and remote end users.
- Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed.
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
- Provide smart hands support for network and voice services.
- Provide recommendations regarding new technologies to better support all executives, and users.
- Perform regular walkthroughs to provide proactive support to high visible individuals.
- Acts as a resource for IT projects and initiatives in other functional areas as needed.
- Receive and respond to incoming requests in a timely manner including occasional after-hours support.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
- Present the facts transparently to promote collaborative solutions.
- 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.).
- 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
- A+ Certification or other similar Microsoft certifications a plus.
- Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus.
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
- Working technical knowledge of current protocols, operating systems, and standards.
- Strong written and oral communication skills with a focus on executive level support.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation with a focus on customer satisfaction.
- Highest degree of professionalism and integrity.
- Ability to research and test new technologies and solutions.
- Time management and organizational skills.
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