Desktop Support

Job Description

Must Have Technical/Functional Skills

1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.

3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.

7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities

1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.

2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.

3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

4. User Training: Train users on new technologies and provide guidance on best practices.

5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.

6. Collaboration: Work closely with other IT teams to resolve complex issues.

7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings.

8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.