ITIL Process Architect

Overview

Remote
On Site
Hybrid
$50 - $62 hr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)

Skills

CMDB
ITSM
SERVICENOW

Job Details

Integrated Talent Strategies (ITS) is seeking an experienced Talent Acquisition Coordinator to work in the Columbus, OH area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

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Overview:
Seeking an experienced ITIL Process Architect to lead CMDB management initiatives, with a strong focus on process design, data governance, ServiceNow configuration, and enterprise integration. This role will guide the end-to-end implementation of CMDB solutions, ensure alignment with ITSM processes, and drive continuous improvement across the organization s configuration management efforts.

Key Responsibilities:

  • Design, develop, and implement CMDB processes aligned with ITIL standards and business goals.

  • Lead integration efforts for CI data ingestion and discovery, including ServiceNow Discovery and third-party sources.

  • Develop architecture artifacts: process flows, RACI diagrams, governance models, and system integration definitions.

  • Ensure CMDB supports ITSM processes (Incident, Change, Problem) and maintains high data quality and compliance.

  • Drive Configuration Item (CI) lifecycle management and maintain accurate service and infrastructure mapping.

  • Define and improve data audits, certifications, and dashboards to monitor CMDB health and accuracy.

  • Provide expertise in ServiceNow CMDB, CSDM, and ITSM module customization and development.

  • Collaborate with stakeholders to capture business and technical requirements.

  • Develop solutions to support vulnerability remediation and service delivery visibility.

Technical Proficiency:

  • Expert in ServiceNow CMDB and Discovery, including architecture, data models, and out-of-box functionality.

  • Strong knowledge of ITSM process integration and service modeling (CSDM).

  • Hands-on experience with ServiceNow scripting, workflows, dashboards, and reporting tools.

  • Skilled in process analysis, audit design, gap identification, and continuous improvement.

Qualifications:

  • Bachelor s degree in CS, IS, Business, or equivalent work experience.

  • 10+ years of relevant work experience; 4+ years in CMDB/ITIL/ITSM process ownership; 4+ years ServiceNow experience preferred.

  • ITIL v3/v4 Foundation certified.

  • Proven leadership in enterprise-class CMDB and ITSM process architecture.

  • Strong communication, decision-making, and stakeholder engagement skills.

  • ServiceNow On-Prem experience preferred.

About Integrated Talent Strategies (ITS)
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.

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About ITS Technologies, Inc.