Azure Tenant Engineer

• The Systems Engineer III leads efforts to research, design, plan and maintain new or existing hardware, infrastructure and software platforms, and software technology components. The Systems Engineer III utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting production systems and multiple applications. This role also helps lead the definition and update of items in the configuration management plan. The Systems Engineer III designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. This includes monitoring and controlling the performance and status of technology components and providing technology component support and problem resolution. The Systems Engineer III leads aspects of the implementation and design of hardware and software platforms and solutions, developing architectures to address business requirements, ensuring system scalability, security, performance and reliability. The Systems Engineer III typically works on more complex, larger and higher importance/impact projects and is expected to design highly optimal systems and processes as a result of broader and deeper experience. The Systems Engineer III possesses the ability to analyze and troubleshoot issues independently as well as coach other team members. A wide degree of creativity and latitude is expected.
• Resolves moderately to highly complex incidents and perform root cause analysis and escalate more complex incidents and problems to provide future hardware and/or software resiliency.
• Develops plans to meet required service levels; design data collection and reporting mechanisms for technical component health reporting.
• Clearly and effectively communicates with users, customers, and management regarding various functional changes and enhancements related to the product
• Demonstrates the ability to anticipate, identify, reproduce, eliminate, and resolve problems in area of specialty in a professional and consultative manner Informs clients and users of problem status on a regular basis until a solution is implemented.
• Resolves difficult problems and implement solutions that may go beyond the scope of initial client or user complaint.
• Recognizes key issues inherent in problems and addresses them in relation to their severity and importance to the organization.
• Responds to and resolves reported issues per department standards: understand, assess, identify and resolve.
• Possesses in-depth knowledge of the new technology and its impact on the systems infrastructure of Endeavor.
• Provides accurate and timely status updates in accordance with Incident Management policy in response to End User inquiries to outstanding tickets, requests or system-wide issues.
• Implements Requests for Service (RFS) as well as troubleshoot incidents. Conducts root cause analysis (RCA) while proactively resolves issues
• Leads the effort to determine the originating factors for a given incident and develop recommendations for preventing its repetition.

Appropriately escalates incident tickets to the most senior levels of IT Engineering resources, where appropriate.

• Documents information within the approved database or tracking software, providing clarifying information from investigation, with the primary objective to resolve and in rare instances escalate where necessary.
• Refers complex problems to the most senior level team members
• Assists with investigations into operational problems and contribute to proposals for improvement and automation.

What you will need:

• Education: Bachelor's degree in Computer Science or Information Systems preferred.
• Experience: Desired 5 or more years of related experience in IT Systems or Platform Engineering.
• Unique or Preferred Skills:
• Proficient in Microsoft Office Suite of Products
• Technology certification in position appropriate technologies preferred (i.e. Windows, Citrix, VMware, Storage, Hardware, Oracle, Database, UNIX/Linux, Network, Backup, Email, ITIL, etc.)
• Design, implementation, and maintenance of cloud-based systems and applications. This includes platforms: AWS, Azure, and Google Cloud Platform to ensure reliable and efficient operation of cloud-native applications and infrastructure
• Customer service focused
• Ability to interact with a variety of business partners, vendors and users while communicating effectively in user friendly language (both written and verbal)