L3 Helpdesk / System Admin

Fulle Time Employee Role

Salary + Benefits and Discretionary Bonus

Asset Management firm in Midtown NY

The primary responsibilities of the IT Support Analyst are to ensure proper computer operation so that end users can accomplish business tasks.

Responsibilities include:

• Provide systems and network support
• Assist with the setup and configuration of new hardware and software for employees
• Respond to Tier 2 help desk tickets
• Escalate support issues to appropriate levels for resolution assistance if unable to resolve
• Communicate with IT Management regarding outstanding issues
• Perform necessary tasks to resolve and close calls in a timely manner
• Train internal end-users on system and software basics
• Troubleshooting skills for a host of peripherals and the use of command line.
• Physical capability to lift and carry 50 lbs in order to carry and set up computers when necessary
• Maintain and promote the high standards of the department set by the IT Management

Qualifications

Bachelor s Degree in IT/IS preferred

• One or more IT related Industry Certifications, training, or equivalent job experience is a plus
• 2+ yrs. in a high-paced technical support environment with an understanding of the essential expectations of the job and bring valuable knowledge and experience to the company (Will see new grad with internships)
• Travel to other corporate offices may be required (up to 15%)
• Experience working with a Managed Service Provider (MSP)
• Ability to multitask and work efficiently under pressure, and to meet agreed upon deadlines
• Good knowledge of, and experience with, Windows 10 and Microsoft M365 is required to support the company standard of using the Microsoft family of operating systems and products
• Experience supporting Windows, OSX and iOS operating systems
• Basic understanding of WAN / LAN infrastructure, and Windows servers (Active Directory) and messaging (Exchange)
• Excellent communication skills (oral, written, and non-verbal)
• Excellent organizational skills, detail oriented, and ability to work in multi-task working conditions with minimal supervision
• Excellent analytical skills with demonstrated ability to be proactive in problem resolution for a production environment
• Must be highly self-motivated, require little or no supervision and demonstrate a consistently strong initiative
• Ability to work methodically in a fast-paced, time-sensitive environment
• Ability to work as part of a team of engineers working across several different complex application platforms