Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
Help Desk
Tier 1
Tier 2
Computer Hardware
Network
Laptop
Collaboration
Teamwork
Operating Systems
Microsoft Windows
Productivity
Adobe
Active Directory
Virtual Private Network
Multi-factor Authentication
Management
Encryption
Microsoft Office
Account Management
Telephony
Soft Skills
Communication
Customer Service
Attention To Detail
Problem Solving
Conflict Resolution
Technical Support
Taxes
Life Insurance
Business Transformation
Law
Job Details
Job Opportunity: IT Support Specialist - Identity & Account Management
We're working with a client who is looking for a proactive and tech-savvy IT Support Specialist to join their team. This role is perfect for someone who enjoys solving problems, supporting users, and working with a variety of technologies in a fast-paced environment.
In this position, you'll provide Identity and Account Management (IAM) services for internal staff and public users of online applications. You'll also deliver Tier 1 and Tier 2 technical support, manage user devices, and help ensure a seamless IT experience across the organization.
What You'll Do
Tech Stack You'll Work With
What We're Looking For
Required Skills:
Nice to Have:
Soft Skills That Shine
Work Environment
Experience Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're working with a client who is looking for a proactive and tech-savvy IT Support Specialist to join their team. This role is perfect for someone who enjoys solving problems, supporting users, and working with a variety of technologies in a fast-paced environment.
In this position, you'll provide Identity and Account Management (IAM) services for internal staff and public users of online applications. You'll also deliver Tier 1 and Tier 2 technical support, manage user devices, and help ensure a seamless IT experience across the organization.
What You'll Do
- Support user accounts: Verify identities, reset passwords, unlock accounts, and guide users on self-service tools.
- Deliver top-tier IT support: Troubleshoot hardware, software, and network issues for internal staff.
- Manage devices: Deploy, configure, and maintain laptops and desktops.
- Fulfill service requests: Handle software installations and support requests efficiently.
- Utilize IAM and security tools: Manage public user accounts and ensure secure access.
- Document and escalate: Record support interactions and escalate complex issues when needed.
- Collaborate with the team: Work closely with supervisors and peers to maintain high service quality.
Tech Stack You'll Work With
- Operating Systems: Windows 10/11
- Productivity Tools: Microsoft Office 365, Adobe products
- Security & Access: Active Directory, VPN, multi-factor authentication
- Device Management: Encryption tools, print software, and more
What We're Looking For
Required Skills:
- Experience providing IT support in a professional environment
- Proficiency with Microsoft Office Suite
- Familiarity with identity and account management tools
Nice to Have:
- Experience with web-based telephony systems
- Knowledge of verifying confidential credentials
- Familiarity with conference room technology
Soft Skills That Shine
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving mindset
- Ability to work independently and as part of a team
Work Environment
- Hybrid role with on-site presence required at least one day per week in downtown Madison
Experience Level
- Intermediate - ideal for someone with a solid foundation in IT support and a desire to grow.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.