Overview
Skills
Job Details
Due to client restrictions, candidates local to Phoenix region will be considered
Required Skills & Qualifications
3+ years of experience supporting enterprise level applications (COTS or custom built).
3+ years of hands-on experience working with relational databases (MS SQL Server or Oracle), including writing and reading SQL queries.
2+ years of experience with software development and scripting (e.g., Java, C#, Python, PowerShell, or similar).
3+ years of demonstrated troubleshooting and problem-resolution skills with persistence and attention to detail.
3+ years of experience with IT processes for change management, incident tracking, and system upgrades.
3+ years of customer service orientation and communication skills.
Ability to work effectively with vendors, end users, and cross-functional IT teams.
Ability to manage multiple priorities in a fast-paced, mission-critical environment.
Experience supporting applications in aviation, transportation, or other mission critical environments.
Familiarity with reporting platforms such as Microsoft SSRS.
Decompiling or analyzing application code to assist in troubleshooting.
Understanding of IT security standards and compliance frameworks (e.g., PCI DSS).
Experience with version control, DevOps, or cloud platforms (Azure, AWS, etc.).
Microsoft or equivalent technical certifications. Key Responsibilities
Provide day-to-day operational support and maintenance for applications, ensuring high availability and reliability.
Troubleshoot and resolve application incidents, bugs, and performance issues.
Collaborate with vendors and internal teams to diagnose problems and implement solutions.
Perform application deployment, upgrades, patches, and configuration changes in line with IT and security standards.
Write and execute SQL queries for troubleshooting, reporting, and analysis.
Apply development-related skills as needed:
o Review or interpret application code to aid in troubleshooting.
o Write and maintain scripts (e.g., Windows, PowerShell) to support automation or system tasks.
o Adjust configurations or system properties to meet operational or security needs.
Document support activities, processes, and system configurations to ensure continuity and compliance.
Maintain familiarity with security and compliance requirements (including PCI DSS and related standards).
Deliver responsive and professional customer service to airport staff and stakeholders.