Application Maintenance and Support- Administration of Global Payroll Systems, including scheduling, database maintenance, and upgrades.
- Develop and maintain Payroll Systems configurations such as pay rules, accruals, schedules, and time clocks, wage types, holiday calendar, and year end requirements.
- Ensure business processes execute as planned and support data interfaces.
- Implement audits to ensure system integrity and identify improvement opportunities.
- Develop test scripts for regression testing and deploy application changes.
Customer Engagement- Engage with end-users to resolve issues and requests.
- Act as a liaison between business areas to educate users on applications and technology.
- Regularly communicate with the customer team to align expectations.
Process Management- Create technical documentation including requirements analysis and operational procedures.
- Focus on optimizing efficiency, ensuring data integrity, and safeguarding system security.
- Create and deliver training to colleagues.
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Required Education, Skills and Experience- Bachelor s degree or certifications in a related discipline.
- 7-10 years of experience with operational analysis, ticketing systems, Time and Attendance (Kronos), Global Payroll Systems (SAP/UKG).
- Strong analytical and communication skills, detail-oriented and organized, exceptional customer service skills, and ability to manage multiple tasks, prioritize, and adapt to a changing and fast-paced environment.
- Good knowledge of payroll principles, employment laws, and best practices.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
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