Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Mainframe
Help Desk
Network
Application Development
Recovery
Technical Support
Training
Software Packaging
Printers
Operating Systems
Computer Hardware
Software Troubleshooting
Collaboration
LAN
Evaluation
Project Management
Preventive Maintenance
Performance Management
Microsoft Windows
BMC Remedy
Issue Tracking
Network+
Customer Engagement
SSCP
Cisco Certifications
Information Assurance
Information Architecture
Impact Analysis
HP
DoD
Security Clearance
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2504139
Location: BUFFALO, NY, US
Date Posted: 2025-04-03
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is actively seeking a Senior Computer User Support Specialist to support the RITS program in Buffalo, NY. The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
OVERALL DESCRIPTION:
This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.
PRIMARY RESPONSIBILITIES:
Senior Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications
Required Education and Experience:
Requirements:
Required Certifications:
Desired Experience:
Required Clearance:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: BUFFALO, NY, US
Date Posted: 2025-04-03
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is actively seeking a Senior Computer User Support Specialist to support the RITS program in Buffalo, NY. The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
OVERALL DESCRIPTION:
This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.
PRIMARY RESPONSIBILITIES:
Senior Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications
Required Education and Experience:
- Associate's degree and three (3) years of experience; two (2) years of experience are accepted in lieu of a degree.
Requirements:
- Must have valid driver's license.
- Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
- Experience supporting Windows 10, and MS Office 2013.
- Experience using Remedy or a similar ticketing system.
Required Certifications:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
Desired Experience:
- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.
Required Clearance:
- with an Interim Secret security clearance and ability to obtain a Secret.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.