IT Service Management Lead

Job Title: IT Service Management Lead
Location: Washington, DC
Duration: 12+ Months

Summary:
Troubleshoot existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
Provide technical expertise to manage the vulnerability.
Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
Researches and analyzes technologies within area of required expertise.
Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
Assists in the development and analysis of source selection strategies.
Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
Designs innovative solutions using new technologies. Recommend short-term alternatives when appropriate.

Minimum qualifications:
Bachelor s degree in engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
Relevant Engineering Certifications

Minimum KSA (Knowledge, Skills, and Abilities):
Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management
Bachelor s degree in engineering, Computer Science or other related field plus 8+ years of experience
Certification in ITIL, MCSE, CCNP (or equivalent).

About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.