Overview
On Site
USD 50.00 - 65.00 per hour
Full Time
Skills
Network
Health Care
Interactive Voice Response
API
Web Services
Migration
LAN
Routers
Capacity Management
Performance Tuning
Collaboration
Network Operations
Service Desk
Cisco UCCX
Call Center
VoiceXML
Java
.NET
J2EE
JSP
Database
Genesys
Customer Relationship Management (CRM)
Telephony
User Interface Design
ACD
Network Engineering
Routing
Switches
QoS
Firewall
Palo Alto
Amazon Web Services
Agile
SAFE
Artificial Intelligence
Cisco Certifications
Cisco
Microservices
Cloud Computing
Design Patterns
Communication
Documentation
Management
Unified Communications
WebEx
Oracle Linux
Innovation
Taxes
Life Insurance
Business Transformation
Law
Job Details
UC/Network Cisco Engineer
On-Site | New York, NY
12-Month Contract
TEKsystems
About the Role
TEKsystems is seeking a highly skilled UC/Network Cisco Engineer to join our team supporting a major healthcare client in New York City. This is a unique opportunity to play a key role in a large-scale cloud migration initiative, supporting over 4,500 users. You'll work alongside a team of 16 engineers, contributing to the design, development, and support of advanced Unified Communications and Contact Center solutions.
Key Responsibilities
Required Skills & Experience
Preferred Qualifications
Work Environment
Interview Process
Why TEKsystems?
At TEKsystems, we're passionate about technology and people. We connect top talent with meaningful opportunities and help our clients drive innovation. Join us and be part of a team that's shaping the future of enterprise communications.
Interested? Apply now to take the next step in your career with TEKsystems.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-Site | New York, NY
12-Month Contract
TEKsystems
About the Role
TEKsystems is seeking a highly skilled UC/Network Cisco Engineer to join our team supporting a major healthcare client in New York City. This is a unique opportunity to play a key role in a large-scale cloud migration initiative, supporting over 4,500 users. You'll work alongside a team of 16 engineers, contributing to the design, development, and support of advanced Unified Communications and Contact Center solutions.
Key Responsibilities
- Design, implement, and support Cisco UC and Genesys PureCloud solutions.
- Develop and maintain IVR and call flow routing for DTMF and advanced speech applications.
- Lead API/Web Service integrations with backend systems.
- Support cloud migration and enablement of contact center solutions.
- Configure and maintain LAN, voice, and data networks, including Cisco routers, switches, and firewalls.
- Perform system tuning, capacity analysis, and performance optimization.
- Collaborate with business stakeholders to gather requirements and deliver tailored solutions.
- Provide second-level support to network operations and service desk teams.
Required Skills & Experience
- 3-5+ years of experience in Cisco UC (CUCM, UCCX) and enterprise call center environments.
- 2+ years of hands-on development using VXML, Java, .NET, J2EE, JSP, and database technologies.
- Strong experience with Genesys PureCloud: development, configuration, deployment, and CRM integration.
- Experience with TUI (Telephony User Interface) design and ACD call flows.
- Solid network engineering: routing, switching, QoS, and firewall configuration (Cisco, Palo Alto).
- Familiarity with AWS, Agile/SAFe methodologies, and digital transformation initiatives.
- Experience with Conversational AI, Chatbots, and Virtual Assistants is a plus.
Preferred Qualifications
- CCNA or equivalent Cisco certification.
- Experience with cloud automation, microservices, and cloud design patterns.
- Strong communication and documentation skills.
- Ability to work independently and manage multiple projects simultaneously.
Work Environment
- On-site at our client's location in Midtown Manhattan.
- Business casual dress code.
- Collaborative, fast-paced team environment.
Interview Process
- Initial Webex interview with the UC Manager and team.
- Final technical interview (Webex or in-person).
Why TEKsystems?
At TEKsystems, we're passionate about technology and people. We connect top talent with meaningful opportunities and help our clients drive innovation. Join us and be part of a team that's shaping the future of enterprise communications.
Interested? Apply now to take the next step in your career with TEKsystems.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.