Desktop Support

Position: Desktop Support IV

Location: Madison, WI

Duration: 6+ months - likely will be extended for 2 Years

REQUIRED SKILLS: (Need Majority; 2+ Years)

• 2 years of experience in remote troubleshooting
• 2 years of experience in customer service and user interaction during device setup
• 2 years of experience with imaging devices

NICE TO HAVE SKILLS:

• AV integration experience
• Ability to work independently in a team environment
• Ability to meet deadlines
• Ability to multitask and manage workday efficiently

INTERVIEW PROCESS:

• In-person interview required

EQUIPMENT:

• No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record.

DESCRIPTION OF ROLE:

• The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of internal computer systems.
• The technician will be responsible for repairing and maintaining thousands of desktops, laptops, and other PC devices.

Responsibilities include:

• Installing new PCs and laptops to replace end-of-life cycle equipment
• Maintaining inventory and properly disposing of outdated equipment by recycling according to DOC policies
• Maintaining and closing work orders in the DOC ticketing system
• Receiving oversight from the Field Tech Manager to ensure that policy, procedure, and methodology are followed
• This position is focused on desktop troubleshooting and customer service. The ideal candidate will have strong technical skills as well as the ability to interact with end users.
• The technician will be based at the DOC Central Office located at 3099 E. Washington Ave., Madison, WI, but will also travel to DOC facilities to assist field techs with project and problem tickets. Travel occurs about once every few weeks.