Overview
On Site
USD 25.00 - 28.00 per hour
Contract - W2
Contract - Independent
Skills
IT Service Management
Customer Service
Management
Onboarding
Accountability
Collaboration
Continuous Improvement
Creative Problem Solving
Regulatory Compliance
Service Level
Technical Support
Remote Support
Microsoft Windows
Microsoft Office
Citrix
Active Directory
Communication
Printers
Virtual Private Network
Attention To Detail
Documentation
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.
Responsibilities:
Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.
Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.
Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.
Maintain accurate equipment records by updating asset tags and ensuring proper documentation.
Share technical expertise to support improvement initiatives and enhance IT processes.
Deliver services related to onboarding, role changes, and offboarding for employees.
Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.
Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.
Collaborate with team members to drive continuous improvement and creative problem-solving.
Ensure compliance with service level agreements and organizational standards in all aspects of technical support.
Requirements
Associate's degree or equivalent combination of education and relevant work experience.
Minimum of two years of experience in a desktop support or similar technical role.
Proficiency in troubleshooting computer systems, software, and peripheral devices.
Strong knowledge of Microsoft Windows 11, Microsoft Office Suite, Citrix Workspace, and Active Directory.
Excellent communication and interpersonal skills with a customer-focused attitude.
Ability to prioritize tasks effectively and perform under pressure.
Familiarity with multi-function printers (MFPs) and VPN technologies.
Detail-oriented approach to documentation and record-keeping.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.
Responsibilities:
Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.
Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.
Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.
Maintain accurate equipment records by updating asset tags and ensuring proper documentation.
Share technical expertise to support improvement initiatives and enhance IT processes.
Deliver services related to onboarding, role changes, and offboarding for employees.
Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.
Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.
Collaborate with team members to drive continuous improvement and creative problem-solving.
Ensure compliance with service level agreements and organizational standards in all aspects of technical support.
Requirements
Associate's degree or equivalent combination of education and relevant work experience.
Minimum of two years of experience in a desktop support or similar technical role.
Proficiency in troubleshooting computer systems, software, and peripheral devices.
Strong knowledge of Microsoft Windows 11, Microsoft Office Suite, Citrix Workspace, and Active Directory.
Excellent communication and interpersonal skills with a customer-focused attitude.
Ability to prioritize tasks effectively and perform under pressure.
Familiarity with multi-function printers (MFPs) and VPN technologies.
Detail-oriented approach to documentation and record-keeping.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.