Paratransit Scheduling Manager

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated Delivery and Managed Services.

Kindly email with a Word resume along with the position ID number, your hourly rate and availability.

Paratransit Scheduling Manager (Full-Time)

Phoenix, AZ 100% ONSITE
Full-Time

We are seeking a highly motivated and experienced Paratransit Scheduling Manager to oversee the daily scheduling and dispatch operations. This position is responsible for ensuring on-time performance, supporting real-time scheduling needs, maintaining compliance with contract requirements, and delivering excellent service to our passengers. The ideal candidate has a strong background in transit operations, is well-versed in Trapeze PASS or similar software, and thrives in a fast-paced environment.

Key Responsibilities:

• Ensure on-time performance (OTP) meets or exceeds contractual standards.
• Ensure productivity (TPRH) meets or exceeds contractual standards
• Handle scheduling adjustments in response to emergencies, vehicle issues, or traffic delays.
• Assign same-day trips and will-call trips to optimize system productivity and passenger satisfaction.
• Monitor operator and trip performance; reassign trips as necessary to maintain service levels.
• Oversee supervisor calls and provides directions as needed.
• Assist same day reschedules ensuring productive runs.
• Document accurately and appropriately daily events related to service.
• Maintain accurate and timely documentation of service disruptions
• Open and/or close the facility depending on shift assignment.
• Respond to and investigate dispatch-related complaints.
• Provide real-time assistance to dispatchers, supervisors, and schedulers.
• Answer passenger inquiries and provide accurate trip information.
• Update customer records and communicate changes effectively to relevant teams.
• Maintain a professional appearance, demeanor, and punctual attendance.
• Foster a team-oriented and collaborative environment.
• Ability to handle multiple tasks accurately and effectively.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Directly oversees operations department supervisors.
• Next/Same Day Supervisors
• Next/Same Day Schedulers
• All company policies and procedures are in place and are being followed.
• Attendance occurrences
• Payroll submitted and approved in ADP.
• Next day schedulers
• Same day schedulers

• Any other duties as assigned.

Talent Requirements

Industry Experience

• Proven experience in paratransit scheduling using Trapeze PASS, RideCo, or other industry-recognized scheduling software.
• Minimum of three (3) years of comprehensive experience in operations management within a transit or transportation environment.
• Minimum of five (5) years of combined management or supervisory experience in transit operations.
• Demonstrated knowledge of Trapeze scheduling software is essential.
• Management experience is required.

Skills & Competencies

• Strong communication and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities under pressure.
• Demonstrated excellence in customer service and passenger communication.
• Team-oriented with a collaborative, supportive approach to staff and peers.

Professional Standards

• Outstanding attendance and reliability.
• Experience in high-volume call center or dispatch environments.
• High level of computer literacy and accuracy in data entry

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including consulting, Professional Hire, Global Integrated Delivery and Managed Services.

ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability.

Please visit to see why the Right People are The Answer.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Website:

Industry: Staffing and Recruiting

Type: Privately Held Company

Size: 501-1000 employees

Founded: 1999