Genesys SME

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Long Term

Skills

Call center
Genesys
CX
IRV
Queue

Job Details

About My Client:-

My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries

Job Title: Genesys SME

Location: Boston, MA / Louisville, KY

Duration: Long Term

Project Background

  • Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc.

Profile Specification

  • Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration
  • Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques
  • Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
  • Ability to create omni-channel experience in integration with multiple digital channels
  • Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features
  • Collaborate with cross functional team for creating optimal solution and development
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

Genesys SME1Call center,Genesys,CX,IRV,QueueN/AC2CUnited States
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