Senior AWS Connect Engineer/Developer

Position ID : OSOHE-1912

Position Title : Senior AWS Connect Engineer/Developer

Location: Woodlawn, MD

Hybrid

Need local candidates to Woodlawn,Maryland

Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week

Key Required Skills:

The successful candidate will have fluency in AWS Connect design and development principles and
work with stakeholders to develop enterprise business solutions that leverages industry processes and
best practices
Position Description:

**THIS IS A CONTINGENT REQ PENDING FUNDING**

Design, develop and implement AWS Connect processes to include new or modifications to
applications, forms, workflow, policies, actions, access control, interfaces, and any other
configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for
new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
Knowledge and experience with integrating Pega workflows with CCaaS.
Knowledge and experience with building reports and dashboards preferably with Tableau.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based
Routing, Live Chat.
Experience with process flow documentation creation.