IT Specialist I

Overview

On Site
$31
Contract - Independent
Contract - W2

Job Details

The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires.

Key Responsibilities:
• Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
• IT Orientation: Provide support to new employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
• Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems.
• Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system.
• Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary.
• Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Training: Provide basic training and guidance to end-users on the use of software and hardware systems.
• Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
• Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance.

Additional duties as assigned. Knowledge, Skills & Abilities:
• Strong technical skills with Windows Operating Systems and Microsoft Office 365
• Excellent verbal and written communication skills
• Strong problem-solving skills to resolve technical issues
• Ability to work collaboratively in a team-oriented environment
• Working knowledge of office automation products and computer peripherals such as printers and scanners.

Demonstrated accomplishments in the following areas:
• Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.)
• Proficiency providing remote support via phone and remote-control applications, preferred

Education & Experience:
• Associate or Bachelor’s degree in Computer Science, Information Technology or a combination of relevant experience
• 3+ years of previous help desk or technical support experience, preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.