Principal Genesys Consultant

Overview

On Site
$80 - $90
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Genesys
Genesys Voice Platform
SIP Endpoint Connector
Gplus Adapter
Troubleshoot
SIP Server
CIM Platform
Voice Platform

Job Details

Job Title: Principal Genesys Consultant

Location: Dallas, TX 

Duration: 12+ Months (Contract Position)

 

JD:

Principal Genesys Consultant onsite:

Provide L2/L3 support for the Genesys platform, ensuring high availability and performance of all components.

Troubleshoot and resolve issues across a wide range of Genesys modules including SIP Server, CIM Platform, Info Mart, Workforce Management, and Voice Platform.

Manage and support integrations using Gplus Adapters, Advanced Agent Connectors, and IVR Connectors.

Support and maintain Genesys Chat, Email, and Survey solutions, including lab environments.

Monitor and optimize performance of Genesys SIP HA, AIModules for ASR/TTS, and Proactive Contact systems.

 

Key Skills:

Strong expertise in the following Genesys technologies:

Gplus Adapter for Web Services (v8.5)

Advanced Agent Connector (v8.1)

Workforce Management (v8.5)

Genesys Email, Chat, CIM Platform, Info Mart (v8.5 - v9.0)

Genesys Voice Platform and SIP Server (v8.1 - v9.0)

AIModule for ASR/TTS (v9.0)

Genesys Survey Solution Custom App Support

Workspace and AIC Upgrade (v8.5)

SIP Endpoint Connector (v9.0)

Experience with Nuance NDM 6.1, Recognizer 11, and Virtual Hold v8.

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