Engineering Supervisor - 1st Shift - NAIC2

Engineering Supervisor -- 1st Shift -- NAIC2

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For " list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary

Work with internal partners and customers to provide qualified staff for our North American Integration Center (NAIC) services engagements. Additionally, the supervisor will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through resource capacity planning, training, and process improvement. The successful supervisor will also provide leadership, mentorship, and guidance to the direct reports within the engineering department as they execute their assigned engagements.

Essential Functions

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Perform resource capacity planning for the pipeline of engineering engagements
• Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
• Serve as the engineering escalation path for Program Management, PS, and Sales support teams
• Facilitate a fair and effective hiring process as required
• Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization
• Help meet forecast demands through effective scheduling and assignment of employees.
• Ensure achievement of Customer requirements through effective solution execution
• Ensure that team members follow defined manufacturing procedures and comply with quality requirements
• Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
• Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
• Conforms with quality control audits and coordinates corrective actions as needed.
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals
• Research customer impacting issues at a level to be able to provide root cause and corrective action.
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
• Provide support and input to continuous improvement activities within the team
• Effectively collaborates with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
• Liaise and communicate with other departments and ensure an effective interface is maintained
• Engaged fully with enabling policy, process, Standards and Governance

Education

• A Bachelor's degree in Information Technology or a related field is preferred.
• A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

• A minimum of 3 years' progressive experience in a related field is required.

Other Work Experience

• Experience with planning, designing, and executing network hardware and software infrastructure
• Understanding infrastructure configurations according to vendor and industry best practices and standards
• Familiarity with Local and Wide Area Networks and Data Communications
• Understanding of server platforms
• Familiarity with network design fundamentals, and initial setup and configuration tasks associated with common OEMs such as Cisco, Juniper, etc. is desired
• 2 years of hands-on experience configuring and troubleshooting issues on a Cisco network preferred.

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.

People Management

• This position manages people

Level of Autonomy

• Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities