TrakSYS Support Engineer

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Technical Support
Manufacturing
SQL
Workflow
Microsoft SQL Server
Writing
Stored Procedures
Scripting
C#
.NET
JavaScript
HTML
Cascading Style Sheets
MES
Interfaces
Enterprise Resource Planning
SAP
WMS
Programmable Logic Controller
OPC
Microsoft IIS
Microsoft Windows Server Administration
Computer Networking
System Monitoring
IT Operations
IT Service Management
ServiceNow
Management
Documentation
KPI
Continuous Improvement
Soft Skills
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Collaboration

Job Details

The TrakSYS Support Engineer is responsible for delivering Level 1/Level 2 technical support, maintenance, and enhancements for TrakSYS-based MES solutions across manufacturing environments. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring smooth operation of MES integrations with ERP, WMS, and plant-floor systems. The engineer will troubleshoot TrakSYS configurations, analyze SQL data, collaborate with cross-functional technical teams, and manage incidents through standard ITSM processes.


Mandatory Skills & Skill Proficiencies

1. TrakSYS MES

  • Hands-on experience with TrakSYS MES (v12 preferred).

  • Strong understanding of TrakSYS architecture, modules, services, and workflow configurations.

  • Ability to troubleshoot TrakSYS application, integrations, and performance issues.


2. Technical Skills

  • SQL Server: Proficient in writing queries, joins, stored procedures, and performing data investigations.

  • Programming & Scripting: Working knowledge of C#/.NET, JavaScript, HTML, and CSS.

  • Integration Knowledge: Experience supporting MES interfaces with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLC/OPC systems (e.g., KepServer).

  • Infrastructure Basics: Understanding of IIS, Windows Server administration, networking fundamentals, and system monitoring.


3. Support & IT Operations

  • Experience with ITSM/ticketing tools (e.g., ServiceNow).

  • Ability to manage incidents, service requests, change logs, and documentation.

  • Familiarity with SLAs, KPIs, and support processes for continuous improvement.


4. Soft Skills

  • Strong analytical and problem-solving abilities.

  • Good communication skills for interacting with business users and technical teams.

  • Ability to work independently and collaborate in cross-functional environments.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.