Overview
On Site
32/hr - 36/hr
Full Time
Skills
Customer Support
Service Desk
Remote Support
Management
Active Directory
Microsoft Azure
Microsoft Office
Reporting
Cabling
Internet
Communication
Presentations
TCP/IP
Laptop
Computer Networking
Tier 3
MSP
Training
Network
LAN
WAN
Routers
Switches
TCP
Microsoft Windows
Collaboration
Job Details
This is a contract-to-hire IT Field Technician position based in Austin, Texas, for a national home building company. The role involves a mix of hands-on technical work and customer support. Responsibilities include resolving service desk issues such as desktop support, troubleshooting software problems, internet connectivity issues, and managing accounts through Active Directory and Azure. You will also support users in a Microsoft Office 365 environment. This position is contract-to-hire, with the opportunity for permanent conversion at the 3-6-month mark. Strong communication skills and a customer-focused attitude are essential, along with solid technical troubleshooting abilities in a professional IT environment.
This position will report directly to the office located in Austin, Texas each day before traveling to various field locations across the area. We are looking for individuals who are willing to travel to build sites to assist with site setup. Typical responsibilities in this part of the role include installing modern cables for internet connectivity and troubleshooting LAN issues.
Contract Duration: 12 Months+
Required Skills & Experience
Desired Skills & Experience
What You Will Be Doing
Tech Breakdown
This position will report directly to the office located in Austin, Texas each day before traveling to various field locations across the area. We are looking for individuals who are willing to travel to build sites to assist with site setup. Typical responsibilities in this part of the role include installing modern cables for internet connectivity and troubleshooting LAN issues.
Contract Duration: 12 Months+
Required Skills & Experience
- Strong communication skills, experience supporting non-technical staff.
- Professional attire, presentation and personality.
- You must provide your own car and drive yourself to destinations.
- Tiers 1 and 2 support including O365 & AD.
- Must have Windows. Strong preference for Mac too.
- Networking fundamentals such as LAN, WAN, Routers, Switches, TCP/IP, etc.
- Experience imaging laptops, supporting A/V, and supporting cell phones.
Desired Skills & Experience
- Mac support
- Switches & Networking
- Tier 3 support (There are a couple roles open, so if you want to do tier 3 there may be an opportunity for that)
- Previous customers are facing support or MSP experience.
- StarLink training
What You Will Be Doing
Tech Breakdown
- 100% O365
- 100% Network Fundamentals LAN, WAN, Routers, Switches, TCP/I, etc.
- 100% Windows
- 100% Hands On
- 100% Team Collaboration
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.