Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Microsoft 365
Microsoft Windows
Microsoft Office
Desktop
Job Details
Position Overview:
Provide hands-on support to end users for the deployment and setup of Windows Hello for Business and FIDO2 key registration, focusing on identity verification and troubleshooting within a Microsoft 365 enterprise environment.
Key Responsibilities:
- Guide users through Windows Hello for Business setup, including identity verification using Microsoft Authenticator or Temporary Access Pass.
- Troubleshoot technical issues related to authentication and registration processes.
- Support FIDO2 key registration for privileged account holders.
- Proactively reach out to users, schedule meetings, and conduct remote walkthroughs (Teams, chat, screen share) to ensure successful onboarding.
- Communicate effectively with end users to resolve issues and provide clear instructions.
- Contribute to achieving adoption targets (goal: 5,000 6,000 users by year-end).
Required Skills:
- Experience supporting Windows 10/11 endpoints.
- Familiarity with Microsoft 365 enterprise tools (Teams, email, chat, screen sharing).
- Strong troubleshooting and customer service skills; self-motivated and proactive.
- Ability to work independently and manage outreach to users.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.