Production Support Engineer

Industry: Banking & IT

Title: Systems Operations Engineer

Location: Charlotte, NC - (CIC), Chandler, AZ - Hybrid

Duration: 12 months (with potential to extend or flip perm)

Pay rate : $50 - 52/hr

Job Description:

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  The production and development organizations have historically worked closely, supporting applications in a DevOps model.
  
  


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  The team is now shifting focus toward resiliency and transitioning production responsibilities to the platform team, which is led by this hiring manager.
  
  


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  The roles are not backfills; this is a new build-out of the team as they scale production operations.
  
  


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  The team is global, with Krishna heading the U.S. group.
  
  

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  These are production-facing roles not level 1 "catch and dispatch" support, but hands-on production engineers.
  
  


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  Candidates will be expected to handle incidents, collaborate with operations and business partners, and own the resolution and follow-up.
  
  


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  Engineers will support a broad ecosystem of payment-related applications, not just the core systems, and will see issues that vary daily.
  
  

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  Core technologies include:
  
  


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  Mainframe
  
  


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  Java on Linux
  
  


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  Oracle
  
  


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  ACI product with MTS
  
  


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  Strong scripting skills are critical (Python, Ansible, Shell) to enable automation efforts.
  
  


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  While the team is planning a shift to cloud over the next few years, these roles will not be involved with cloud at the start.
  
  


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  Tools and areas of focus include monitoring, alerting, service operations, service transition, and service improvement (including automation and problem management).
  
  


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  There's a strategic move happening toward Ansible and GenAI integration for automation and optimization efforts.
  
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)