Field Support Analyst-Desktop Support

Job Title - Field Support Analyst-Desktop Support

Job Location - Denver, CO 80202

Job Duration - 6 Months Contract

Resource's typical working day:
This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks.
Years of Experience needed: 2-3 years
Level of Education: H.S. diploma with experience
Systems/Software proficiencies: Microsoft Windows/365 Suite, Remote troubleshooting
Certifications/Licenses: none required, any applicable certifications are a plus
Top Must have Skills:
o Level I II Desktop Support
o Excellent communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.
Top Nice to have Skills: Project experience dealing with Office moves/adds/changes