Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Communication
Management
Technical Support
Laptop
Printers
Mobile Devices
Remote Support
Documentation
Customer Service
Microsoft Azure
Active Directory
Service Desk
Help Desk
FOCUS
Bilingual
English
Spanish
Disk Imaging
Computer Hardware
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Strong written and verbal communication skills are essential to effectively interact with end-users and provide clear explanations.
Experience with Azure Active Directory and Intune is preferred, as the role will involve managing user accounts and mobile devices.
Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support.
Be responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating issues as required.
Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions.
Monitor progress and keep customers informed while providing excellent customer service.
Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices.
Provide general remote support for all IT approved software applications.
Be responsible for creating and maintaining documentation.
Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Provide in-person support, and occasional travel to other offices and plants located in Wisconsin and/or Minnesota.
Skills
Help desk, Help desk support, Troubleshooting, Active directory, Service desk, Customer service, bilingual, intune, Azure AD
Top Skills Details
Help desk,Help desk support,Troubleshooting,Active directory
Additional Skills & Qualifications
3-5 years of experience in an IT service desk or help desk role
An associate's degree or equivalent experience is preferred, but the focus is on relevant work experience rather than educational.
Bilingual in English and Spanish, as many of the plant workers have Spanish as their first language.
Experience with PC imaging, configuring, and troubleshooting hardware.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Green Bay,WI.
Application Deadline
This position is anticipated to close on May 29, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Strong written and verbal communication skills are essential to effectively interact with end-users and provide clear explanations.
Experience with Azure Active Directory and Intune is preferred, as the role will involve managing user accounts and mobile devices.
Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support.
Be responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating issues as required.
Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions.
Monitor progress and keep customers informed while providing excellent customer service.
Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices.
Provide general remote support for all IT approved software applications.
Be responsible for creating and maintaining documentation.
Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Provide in-person support, and occasional travel to other offices and plants located in Wisconsin and/or Minnesota.
Skills
Help desk, Help desk support, Troubleshooting, Active directory, Service desk, Customer service, bilingual, intune, Azure AD
Top Skills Details
Help desk,Help desk support,Troubleshooting,Active directory
Additional Skills & Qualifications
3-5 years of experience in an IT service desk or help desk role
An associate's degree or equivalent experience is preferred, but the focus is on relevant work experience rather than educational.
Bilingual in English and Spanish, as many of the plant workers have Spanish as their first language.
Experience with PC imaging, configuring, and troubleshooting hardware.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Green Bay,WI.
Application Deadline
This position is anticipated to close on May 29, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.