Overview
On Site
$41,000 - $43,000 annually
Full Time
Skills
Quality Assurance
Reporting
Military
Communication
Multitasking
Microsoft Office
Microsoft Excel
Microsoft Outlook
Typing
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Sierra Vista, AZ that is seeking an Associate Cyber Help Desk Specialist.
Responsibilities:
* Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
* Resolve incidents/tickets in accordance with documented procedures
* Perform quality assurance follow-up with customers/end users
* Comply with documented processes and procedures
* Provide reporting as needed
* Maintain a professional demeanor with our military, civilian and contractor customers
REQUIREMENTS:
* High School diploma/GED and 2 years of customer service, inside sales or help desk experience; Or AA/AS or BA/BS
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
* Strong verbal and written communication skills
* Excellent people and phone skills
* Ability to prioritize and multi-task
* Experience with Microsoft Office products (Word, Excel, Outlook)
* Type a minimum of 40 wpm
* Able to work within a dynamic environment where requirements shift routinely
* Must be able and available to work shifts (days, swings, mids)
* Must be able to work weekends and holidays, as required
* Schedule is subject to change to fulfill the needs of the mission
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Sierra Vista, AZ that is seeking an Associate Cyber Help Desk Specialist.
Responsibilities:
* Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
* Resolve incidents/tickets in accordance with documented procedures
* Perform quality assurance follow-up with customers/end users
* Comply with documented processes and procedures
* Provide reporting as needed
* Maintain a professional demeanor with our military, civilian and contractor customers
REQUIREMENTS:
* High School diploma/GED and 2 years of customer service, inside sales or help desk experience; Or AA/AS or BA/BS
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
* Strong verbal and written communication skills
* Excellent people and phone skills
* Ability to prioritize and multi-task
* Experience with Microsoft Office products (Word, Excel, Outlook)
* Type a minimum of 40 wpm
* Able to work within a dynamic environment where requirements shift routinely
* Must be able and available to work shifts (days, swings, mids)
* Must be able to work weekends and holidays, as required
* Schedule is subject to change to fulfill the needs of the mission
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.