Lead UX Designers

Lead UX Designer

Santa Clara, CA and Raritan, NJ (3 days/week onsite)

12 months

2 positions, 1 for each location.

Key Responsibilities:

• Lead the development of user-centered experience strategies across digital channels (web and mobile).
• Create and maintain journey maps, service blueprints, and other artifacts to visualize user needs and pain points.
• Drive end-to-end design thinking processes to ensure cohesive and impactful user experiences.
• Plan and facilitate workshops with cross-functional teams to align on goals, uncover insights, and co-create solutions.
• Collaborate with business stakeholders, product owners, IT, and compliance teams to define and prioritize design initiatives.
• Clearly articulate design rationale and present work to senior leadership to influence strategic decisions.
• Design and conduct user research studies, including interviews, usability testing, and surveys, ensuring methods are appropriate for compliant/regulatory environments.
• Analyze and synthesize research findings into actionable insights and recommendations.
• Partner with analytics and CRM teams to leverage data in shaping experience decisions.
• Leverage expertise in Microsoft Dynamics CRM to inform experience strategies and ensure seamless integrations.
• Apply UX best practices for mobile platforms, ensuring responsive and accessible design across devices.

Qualifications:

• 8+ years of experience in Experience Design, UX Strategy, or Service Design.
• Proven track record of leading journey mapping, research, and workshop facilitation efforts.
• Strong understanding of CRM systems, preferably Microsoft Dynamics, and how they influence digital experiences.
• Experience designing for mobile platforms (iOS and Android).
• Experience conducting user research within regulated or compliant industries (e.g., pharma, healthcare, finance) is highly desirable.
• Exceptional communication and stakeholder management skills, with the ability to influence across functions and levels.
• Portfolio showcasing journey mapping, research synthesis, and experience strategy artifacts.

Nice to Have:

• Familiarity with Agile / Scrum environments and working closely with development teams.
• Knowledge of accessibility standards and inclusive design principles.
• Experience working with global teams and multi-market digital platforms.