Service Desk Technician II

IT Support Specialist - Empowering Users & Driving Solutions

Are you passionate about solving problems, helping people, and making technology work seamlessly? Join our dynamic IT team as an IT Support Specialist, where every day brings new challenges and opportunities to make a real impact!

What You'll Do:

• Be the go-to expert for IT support-responding to calls, emails, and walk-ups with confidence and care.
• Own the service desk queue: review tickets, document your work, and escalate when needed.
• Build strong relationships across IT teams to ensure fast, effective resolutions.
• Keep users informed and supported with exceptional customer service.
• Provide remote support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Troubleshoot and support all approved software applications.
• Create and maintain clear, helpful documentation.
• Offer personalized guidance to users on how to get the most from their systems and tools.
• Travel occasionally to other offices and plants in Wisconsin and Minnesota to provide in-person support.

Tech You'll Work With:

• Azure Active Directory & Intune - preferred experience for managing user accounts and mobile devices.
• Active Directory, PC imaging, hardware configuration, and troubleshooting.

What You Bring:

• 3-5 years of experience in a help desk or IT service desk role.
• Associate's degree or equivalent experience (we value hands-on skills!).
• Bilingual in English and Spanish
• Strong written and verbal communication skills-you know how to explain tech clearly.
• A customer-first mindset and a passion for solving problems.

Top Skills:

• Help Desk Support
• Troubleshooting
• Active Directory
• Mobile Device Management
• Customer Service

Ready to bring your energy, expertise, and enthusiasm to a team that values your contributions? Let's make tech work better-together.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.