Technical Support - Junior

Overview

On Site
USD12 - USD17
Contract - W2

Skills

Technical Support - Junior

Job Details

job summary:

Your Opportunity:



  • This is a entry-level position with the Desktop Support group & Co., and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our internal customers.
  • We are looking for an enthusiastic candidate who enjoys a fast paced environment, has great customer service skills and a "can-do" spirit.



location: Southlake, Texas

job type: Contract

salary: $12 - 17 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

What you'll do:



  • Work with a team of Desktop Support technicians in one of the largest service centers at client with over 6,000 users.
  • System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
  • Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
  • Also required to provide phone support and remote assistance as needed.
  • Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
  • Document work in various tools. (Remedy, Clarity)
  • Provide excellent customer support to the employees.


qualifications:

What you have:



  • The successful candidate will have a Bachelor's degree in technology and/or a minimum 1-3 years' recent experience supporting technology in an enterprise-wide internal Service Center environment.


skills:

  • A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
  • Should demonstrate strong communication skills, including both written and verbal




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.