Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
CRM Lead
Oracle CRM (Oracle Service Cloud)
Oracle Service Cloud
Genesys
Genesys Integration experience
Job Details
CRM Lead
San Jose, CA
Oracle CRM (Oracle Service Cloud)
Required Skills
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
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