CRM Lead - Oracle CRM (Oracle Service Cloud) and Genesys Integration experience

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

CRM Lead
Oracle CRM (Oracle Service Cloud)
Oracle Service Cloud
Genesys
Genesys Integration experience

Job Details

CRM Lead

San Jose, CA

Oracle CRM (Oracle Service Cloud) and Genesys Integration experience

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).

3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.

Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments

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