Overview
On Site
Hybrid
USD 35.00 per hour
Full Time
Skills
Recruiting
Project Management
Performance Management
Preventive Maintenance
JavaScript
Computer Networking
ServiceNow
Technical Support
Debugging
Mechanical Engineering
Wireless Communication
Software Engineering
Training
Product Support
Laptop
Job Details
Date Posted: 07/16/2025
Hiring Organization: Rose International
Position Number: 485536
Industry: Software
Job Title: Technical Support Engineer - Automation
Job Location: Orlando, FL, USA, 32804
Work Model: Hybrid
Work Model Details: hybrid schedule W/Th onsite
Shift:
8am-5pm EST
Hybrid - onsite W/Th
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Engineering, JavaScript, Networking, Technical Support
Nice To Have Skills/Attributes: ServiceNow
Experience Desired: JavaScript programming (2 yrs); Networking and OS debugging knowledge (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Education:
HS Diploma/GED Required
Bachelor's degree Preferred
Must-have Skills:
JavaScript
Networking and OS debugging knowledge
Nice-to-have Skills:
Prior ServiceNow platform experience
Description:
Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software, where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is non-technical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
Note - a Mac laptop will be provided to the worker.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485536
Industry: Software
Job Title: Technical Support Engineer - Automation
Job Location: Orlando, FL, USA, 32804
Work Model: Hybrid
Work Model Details: hybrid schedule W/Th onsite
Shift:
8am-5pm EST
Hybrid - onsite W/Th
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Engineering, JavaScript, Networking, Technical Support
Nice To Have Skills/Attributes: ServiceNow
Experience Desired: JavaScript programming (2 yrs); Networking and OS debugging knowledge (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Education:
HS Diploma/GED Required
Bachelor's degree Preferred
Must-have Skills:
JavaScript
Networking and OS debugging knowledge
Nice-to-have Skills:
Prior ServiceNow platform experience
Description:
Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software, where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is non-technical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
Note - a Mac laptop will be provided to the worker.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.