Sr. Technical Support Specialist

Overview

On Site
Compensation information provided in the description
Full Time

Skills

Technical Support
Problem solving
Mobile devices
Microsoft Windows
Soft skills
Positive attitude
Biotechnology
iOS development
Android
Printers
Laptop
Network
Collaboration
Communication
Computer hardware

Job Details

Piper Companies is looking for an Technical Support Specialist to join a mid-sized biotechnology company based in Philadelphia, PA.

Responsibilities:
  • Provide exceptional technical support to our employees (about 300) via in-person, phone, email, or chat.
  • Troubleshoot and resolve issues related to PC, MAC, iOS, Android, printers, phones, laptops, and other devices.
  • Diagnose network connectivity problems and assist in resolving them.
  • Collaborate with other team members to ensure prompt and effective problem resolution.
  • Continuously improve communication and problem-solving skills to better assist our customers.


Qualifications:
  • 5 years is the desired experience in the field, though ultimately this role needs to be experienced enough in tier I and tier II support when it comes to supporting user endpoints including mobile device (Mostly Apple iOS), PC (Windows OS), and all hardware.
  • Ability to work autonomously through technical issues with users in-person and virtually.
  • Patience, as always, is an important trait we're looking for as not all of our users may be as technical as you think they should be :)
  • Soft skills should be strong enough to communicate effectively through user issues and we ask you bring a positive attitude to the work place!
  • Enthusiasm for staying current in the ever-evolving tech landscape.


Compensation/Benefits:
  • $70,000
  • Onsite schedule in our Philadelphia office.
  • Comprehensive benefit package; Medical, Dental, Vision, 401k, and Paid Time Off