Overview
On Site
USD 40.00 per hour
Full Time
Skills
ServiceNow
Remote Support
Software Support
Customer Support
Service Desk
Computer Networking
Printers
Migration
Information Technology
Data Storage
Citrix
Application Development
Network Design
Network
Computer Hardware
Project Management
Management
Service Level
Documentation
System Security
IT Service Management
IT Security
Job Details
Date Posted: 05/20/2025
Hiring Organization: Rose International
Position Number: 482958
Job Title: Desktop Support Specialist
Job Location: Sanford, NC, USA, 27330
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 40.00
Max Hourly Rate($): 48.00
Must Have Skills/Attributes: CITRIX, Communications, Desktop Support, Document Review, Imaging, Printers, ServiceNow, Technical Support
Job Description
*** Only qualified Desktop Support candidates currently located in the Sanford, NC area will be considered due to the position requiring onsite Presence***
Required Skills and Experience:
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications (7 Years)
Installing and imaging new computers and loading of appropriate software for customers (7 Years)
Installing local and network printers and other peripherals and configuration of same (7 Years)
Migrating data and user profiles (7 Years)
Documenting process and procedures related to technical field support activities (7 Years)
Demonstrates knowledge and a working experience with ServiceNow call tracking system (7 Years)
Comfortable with traveling for the role
This role is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area ** Travel Required**
Job Duties:
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems
Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
Installs and images new computers and loads appropriate software for customers Deploys new business applications as needed
Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced
Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.)
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of Client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 482958
Job Title: Desktop Support Specialist
Job Location: Sanford, NC, USA, 27330
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 40.00
Max Hourly Rate($): 48.00
Must Have Skills/Attributes: CITRIX, Communications, Desktop Support, Document Review, Imaging, Printers, ServiceNow, Technical Support
Job Description
*** Only qualified Desktop Support candidates currently located in the Sanford, NC area will be considered due to the position requiring onsite Presence***
Required Skills and Experience:
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications (7 Years)
Installing and imaging new computers and loading of appropriate software for customers (7 Years)
Installing local and network printers and other peripherals and configuration of same (7 Years)
Migrating data and user profiles (7 Years)
Documenting process and procedures related to technical field support activities (7 Years)
Demonstrates knowledge and a working experience with ServiceNow call tracking system (7 Years)
Comfortable with traveling for the role
This role is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area ** Travel Required**
Job Duties:
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems
Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
Installs and images new computers and loads appropriate software for customers Deploys new business applications as needed
Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced
Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.)
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of Client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.