Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required
Able to Provide Sponsorship
Skills
Salesforce & Angular
sales
customer service
operations
ERP
PIM
CRM
KPIs
Job Details
Job Title: Product Manager Digital Platforms & Customer Experience (Salesforce & Angular)
Location: Denver, CO
Duration: Long-term
Role Overview: Working closely with internal IT teams, developers, and business stakeholders, you'll be responsible for delivering scalable, modern digital platforms that are aligned with both technical architecture and evolving customer needs in the distribution industry.
Key Responsibilities:
- Define and drive the digital product roadmap for customer-facing platforms including Salesforce Experience Cloud and custom-built Angular applications.
- Gather requirements and collaborate with business stakeholders (sales, customer service, operations) to build features that streamline the digital customer journey.
- Work closely with IT and engineering teams to ensure development is aligned with platform architecture, integrations (ERP, PIM, CRM), and security standards.
- Prioritize features and enhancements that improve customer experience, increase digital adoption, and reduce support friction.
- Own platform performance KPIs such as user engagement, digital conversion, and self-service adoption.
- Coordinate user testing, UAT, and feedback loops to continuously improve platform usability and experience.
- Support change management, internal training, and stakeholder communications related to platform launches and enhancements.
- Stay current with Salesforce platform capabilities, Angular framework updates, and digital UX trends in B2B and distribution.
Required Qualifications:
- 9+ years of experience in product management, with a focus on customer-facing platforms and/or internal digital tools.
- Proven experience with Salesforce Experience Cloud, and understanding of platform capabilities (site setup, user roles, Lightning components, etc.).
- Experience working on or alongside custom Angular front-end applications, particularly within enterprise environments.
- Solid understanding of backend integrations (ERP, PIM, CRM), API-driven platforms, and system architecture within IT-driven orgs.
- Excellent communication skills to translate business needs into technical execution and vice versa.
- Strong background in agile delivery and product lifecycle management.
- Experience working in the distribution, wholesale, or industrial B2B sector is highly preferred.
Preferred Qualifications:
- Familiarity with Salesforce Lightning Web Components, Apex development (not coding, but conceptual knowledge is a plus).
- Experience managing platform governance, security access roles, and multi-system data flows.
- Background in user research, UX collaboration, and A/B testing.
- Knowledge of CI/CD processes, testing frameworks, and deployment cycles for custom-built applications.
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