Help desk analyst

Key Responsibilities:

• Configuration and support of the company's desktop and laptop systems. Ready new workstations and laptops. Set up new users with network credentials, computers, printers and shared network drives
• Investigation and resolving problems and providing information about hardware and software used within the Company
• Ensure that the company’s IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, and changing user’s workgroup membership.
• Troubleshooting all computer related problems (e-mail, network connections, desktop applications, VPN connections, phone and mobile devices)
• Printer, fax, modem installation, configuration and ongoing support
• Plan and coordinate the installation and implementation of new software and hardware
• Schedule and prioritize work to accommodate the business and client needs while minimizing impact on current projects
• Analyzes and supports the training needs of our internal client
• Provide excellent service to company associates

Required Skills/Experience:

• Microsoft Certified Professional (MCP)
• 2-3 years experience in IT Helpdesk or PC Applications/OS Support
• The ability and desire to continue learning more about the technical aspects of the company’s systems
• Experience of working in a networked computer environment
• Customer-focused, with excellent written and verbal communication skills
• Excellent administrative and organizational skills, with good attention to detail
• The ability to explain complex technical issues in language suitable for staff who may not have much computer experience
• Able and willing to travel up to 15% of the time throughout the Company’s geographical areas
• Ability to work “on call” after hours or on weekends

Technical Competencies:

• MS Windows 7 / 10 desktop products
• Windows Server 2008 / 2012 / 2016
• Microsoft Office (including Outlook)
• Printers / Print Servers
• Networking
• PC Hardware
• JD Edwards experience preferred