Web Services - Information Systems Technician I

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title: Web Services - Information Systems Technician I
Division: Systems & Programming
Union: IFT
Location: 501 S 2 nd St, Springfield, IL - Sangamon County
Salary: Starting at $4,962 to $9,512 monthly - commensurate with experience
Benefits:

Overview:

Assists in responsible technical work in the analysis and evaluation of operations to determine needed revisions of existing information systems or needed conversion to computer-based information systems; participates in the assessment, planning, implementation, supplemental development and maintenance of Qflow systems, Create!Form and CUPS; assists in performing data analysis work for projects; analyzes designs, codes and tests programs and operational routines, has direct contact with user department staff and vendors.

Duties and Responsibilities:

• May participate in writing codes in support of CUPS, Qflow and Create!Form software products, participating in the planning, implementation, supplemental development and maintenance; determines when products should be upgraded and assists in training new users.
• Assist in the administration of Qflow by creating calendars for appointments, making counter assignment changes, creating new facilities, creating new services and functions, setting up Reception PCs and Media PCs, setting up new reception points in the QFlow Administration, user administration and troubleshooting issues with the Qflow Queueing System such as stuck tickets, counters calling the wrong numbers, login issues, account unlocks. Also troubleshoot ticket printers when they are having issues printing. Responsible for setting up mobile greeter tablets and printers to be used at the facilities to print tickets outside of the facility from the tablet.
• Uses proprietary software Create!Form. Troubleshoots printing problems, creating new printers, creating projects that route the data and merge the forms, assists application developers when needed when working on forms, troubleshoots problems with projects, forms and queues.
• Uses the Linux printing platform, creates printers that print ERT, troubleshoots printing issues.
• Assist in developing and applying cross-checks and auditing procedures to ensure accuracy and reliable practices in information systems operations and to determine and correct deviations from specifications; resolves program intent, output requirements, data acquisition, and the use of internal checks and controls for programming functions.
• Assist in coordinating and directing feasibility studies to determine the practicality converting to information systems; develops data system specifications in the overall design; develops and coordinates the development of systems and programming logic diagrams and flowcharts necessary to accomplish the conversion. Continually updates, improves and refines job knowledge by tracking emerging technologies through training opportunities and information technology driven professional organizations.
• Perform other duties as required or assigned.

Education and Experience:

Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
• Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
• Requires elementary knowledge of accounting and statistical theories, methods and practices.
• Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
• Requires working knowledge of the principles and techniques of computer system documentation.
• Requires ability to effectively participate in and profit from formal and in-service training programs.
• Requires ability to analyze data logically.
• Requires ability to maintain satisfactory working relationships with others.
• Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
• Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
• Requires aware ness and adherence to organizational standards for s ecurity, privacy and ethics .
• Requires ability and willingness to travel and a valid Illinois Driver's License.
• Requires the ability to lift and carry 0-25 pounds

Application Process:

• Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed .
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.