Senior Application Developer - Enrollment and CRM Services

Job Title: Senior Application Developer - Enrollment and CRM Services

Job Location: Geneva New York 14456

Onsite Requirements:

• CRM / Student Information Systems


• Development experience with Java/JavaScript/Python/SQL


• Enrollment / Financial Aid Software

Job Description:

• As a member of the Enterprise Application Services team, the Application Developer for Enrollment and CRM Services plays a central role in the overall strategy, planning, implementation, coordination, and maintenance of technical solutions meant to support the institution's enrollment and relationship management-based business operations.


• Participate in the systems design process and frequently assume responsibility for project maintenance, major modifications, or the development of systems.


• Ensure seamless integration, data integrity, and user support across systems that directly impact student enrollment, retention, engagement, and financial aid operations.


• Gather requirements, provide technical analysis, and improve processes and the reliability, flexibility, and resilience of systems and platforms.


• Collaborate on projects and related activities with others in IT Services and the Hobart & William Smith Colleges' community members.


• Reports to the Director of Enterprise Application Services team in IT Services.

Responsibilities:

• Configure, maintain, and enhance the Admissions, Recruiting, Financial Aid and CRM Systems to support retention workflows, early alerts, communication campaigns, financial aid awards and reporting.


• Develop and maintain data integrations between Student CRM, Financial Aid System, and PeopleSoft, including batch jobs, file parsers, APIs.


• Create and manage queries and reports to support operational needs and strategic decision-making.


• Propose, conceptualize, design, implement, and develop solutions for difficult and complex processes.


• Determine requirements from functional processes to support project and application solutions.


• Collaborate with business unit and IT Services staff to generate process-level documentation.


• Perform testing, debugging, change control, security practices, and documentation for projects.


• Troubleshoot and resolve complex technical problems.


• Maintain active relationships with vendors to address performance issues and stay abreast of platform developments.


• Write technical and support documentation and handbooks that depict application design, usage, and implementation.


• Collaborate with team members on code reviews, project planning, and brainstorming sessions.


• Collaborate with cross-functional teams, including designers, product managers, and developers, to define and implement innovative solutions.


• Contribute to the overall success of database management by participating in the development of SQL tables, queries, functions, procedures, packages, and triggers.

Other Responsibilities:

• Participate in cross-functional projects at a departmental level.


• Represent Colleges and the department as a principal contact for community members, vendors, contractors, and the public.


• Perform other duties as required or assigned.


• Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.


• Complete all required federal, state, institutional, and department training.


• Engage in a planned professional development program and maintain skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.


• Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances.


• Demonstrate knowledge of the Colleges' educational philosophy and mission.


• Perform other related duties as required.

Qualifications:

• A Bachelor's degree and five years of programming experience or an equivalent combination of education and experience is required.


• A Bachelor's degree in a computer-related field is preferred.


• 3+ years experience in a Higher Education setting preferred.


• 3+ years supporting enrollment-based technical solutions preferred.


• Must have at least two years of experience working in an iterative software development methodology.

Technical Skills:

• Experience with enrollment, CRM (preferably Slate), and financial aid systems


• Proficiency in SQL, data integration tools, and system documentation.


• Experience with implementing and supporting a CRM in higher education and familiarity with federal financial aid processes.


• Proficiency in Java, JavaScript, Python, or similar languages. Familiarity with HTML, XML, and web technologies. Ability to write and maintain scripts for automation and integration.


• Building and maintaining integrations with third-party systems (e.g., SIS, APIs)


• Strong understanding of data integrity, data management, and manipulation


• Understanding of cloud security best practices

Soft & Analytical Skills:

• Demonstrated ability to operate independently without close supervision and work collaboratively with team members and vendors.


• Commitment to student-centered service and continuous improvement.


• Excellent customer service skills.


• Strong written and verbal communication skills to interact with technical and non-technical stakeholders


• Strong analytical mindset to debug, optimize, and innovate across systems


• Understanding institutional goals and aligning technical solutions accordingly


• Demonstrated time management, organization skills, and close attention to detail.


• The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**