Systems Administrator

JOB TITLE: SYSTEMS ADMINISTRATOR
JOB LOCATION: WASHINGTON, DC
WAGE RANGE*: 65-70
JOB NUMBER: 25-03034

REQUIRED EXPERIENCE:
Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications and equivalent work experience will be considered.
5+ years of experience in mobile device management (MDM) or endpoint management with at least 3 years of hands-on experience with VMware Workspace ONE.
Strong experience administering VMware Workspace ONE UEM for mobile device and application management.
Familiarity with mobile operating systems, including iOS, Android, Windows, and macOS.
Expertise in mobile security protocols, including MDM, MAM, multi-factor authentication (MFA), Mobile Threat Defense (MTD), and conditional access.
Proficiency in scripting tools like PowerShell to automate routine mobile management tasks.
Understanding of cloud-based management and integration with identity and access management solutions (e.g., Azure AD, Okta).

JOB DESCRIPTION
Manage and administer VMware Workspace ONE UEM (Unified Endpoint Management) for mobile device management (MDM) and application management (MAM) across multiple platforms (iOS, Android, Windows, macOS).
Configure and maintain mobile device profiles, compliance policies, and security settings for both corporate-owned and BYOD (Bring Your Own Device) environments.
Perform device provisioning and de-provisioning, ensuring compliance with corporate security policies.
Troubleshoot and resolve complex issues related to Workspace ONE and device management, ensuring timely resolution.
Implement and manage app deployment strategies through Workspace ONE including app distribution, secure access, and remote wipe capabilities.
Administer app catalogs and manage mobile application lifecycle from deployment through retirement.
Implement security policies, such as conditional access, multi-factor authentication (MFA), mobile threat defense, and encryption for mobile devices and applications.
Monitor the performance and health of the Workspace ONE platform to ensure that devices are compliant and data is secure.
Generate reports on mobile device inventory, compliance status, app usage, and security posture to provide actionable insights to leadership.
Develop and maintain PowerShell scripts or other automation tools to streamline mobile device management tasks, including provisioning, compliance checks, and app installations.
Automate the deployment of mobile device and app policies to improve operational efficiency and reduce manual intervention.
Maintain clear documentation for Workspace ONE configurations, policies, and standard operating procedures (SOPs).

Desirable Skills:
Certifications: VMware Certified Professional - Workspace ONE, VMware Certified Advanced Professional (VCAP), or other related certifications.
Experience with Mobile Threat Defense (MTD) solutions or other enterprise mobility security frameworks.
Familiarity with cloud environments like AWS and Google Cloud, and how they integrate with mobile device management systems.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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