ETS Analyst I (Department Database Products)

Overview

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ETS group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. To support the respective ETS group's functions, projects and activities. Work under the direction of higher level analyst or management.

Responsibilities

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, including alternatives and implications
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures and products; determine the impact on the group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
• Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
• Analyze information to produce analytically driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Ensure compliance with Navy Federal Credit Union ETS standards and best practices
• Performs other related duties as assigned

Qualifications

• Exposure to automation techniques, tools, or frameworks to streamline business or IT processes
• Interest in or basic understanding of AI concepts and their potential to drive business insights
• Ability to analyze data to identify automation opportunities and recommend solutions
• Willingness to learn new technologies to support automation initiatives
• Experience working and participating in cross-functional, multi-dimensional teams and projects
• Ability to work independently and in a team environment
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Basic research, analytical, and problem solving skills
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective verbal and written communication skills
• Basic skill analyzing and organizing problems or work processes for technical solutions
• Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience

Desired Qualifications

• Knowledge of Navy Federal's services, products and functions
• Experience working in an IT environment
• Knowledge of Navy Federal business processes and applications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.