Client Partnerships Manager USA

Remote East Coast US preferred

About the Role

At Lateral, we believe that strong partnerships are the cornerstone of meaningful work. We design, build, and deliver digital products and experiences that transform organizations. As we continue to expand across the US, we are seeking a Client Partnerships Manager to join our team and lead the charge in building, nurturing, and growing relationships with our clients.

This role is more than sales. It s about understanding client needs deeply, helping shape solutions that align with their goals, and being their trusted partner from initial engagement through long-term collaboration. You will work closely with our strategy, design, and engineering teams to ensure our clients ambitions are realized.

What You ll Do

• Build and grow trusted relationships with client executives and stakeholders, acting as the primary point of contact for strategic accounts.
  
• Understand client challenges and opportunities, translating them into actionable proposals, roadmaps, and solutions with internal teams.
  
• Drive business development efforts in the US, cultivating new opportunities through outreach, referrals, and existing networks.
  
• Collaborate cross-functionally with delivery teams (design, engineering, project management) to ensure client goals are met on time and on budget.
  
• Develop account strategies to expand partnerships, identify growth opportunities, and ensure client satisfaction.
  
• Lead proposals and pitches, working with subject-matter experts to create compelling presentations, RFP responses, and contracts.
  
• Track and report on pipeline health, client satisfaction, and revenue growth metrics.
  
• Be a culture carrier, representing Lateral s values in every client interaction and fostering long-term trust.

What Success Looks Like

In your first 2 weeks, you will:

• Build rapport with leadership and delivery teams.
  
• Understand Lateral s service offerings, culture, and active client portfolio.
  
• Begin connecting with existing client stakeholders.
  

Within 3 months, you will:

• Own relationships with at least 2 3 active client accounts.
  
• Drive measurable progress on at least one new business opportunity.
  
• Establish account plans and identify areas for growth within existing clients.
  

Within 6 12 months, you will:

• Be recognized as a trusted partner by clients and internal teams.
  
• Contribute to meaningful revenue growth in US accounts.
  
• Consistently deliver on client satisfaction, retention, and expansion targets.
  
• Influence the broader client engagement strategy, sharing insights on US market trends.

What We re Looking For

• 7+ years of experience in account management, client partnerships, or business development, ideally in consulting, design, or technology services.
  
• Proven track record of building long-term client relationships and growing accounts.
  
• Strong commercial acumen: ability to negotiate contracts, scope engagements, and manage revenue targets.
  
• Excellent communication skills able to simplify complex solutions for executives and stakeholders.
  
• Comfortable working in a remote, distributed environment, with asynchronous collaboration.
  
• High emotional intelligence, humility, and a partnership-first mindset.
  
• Ability to balance strategic thinking with a bias for action.
• A global perspective, with the ability to think beyond local markets and contribute to international growth strategies.
  

Bonus points for:

• Experience in consulting/professional services environments.
  
• A background in technology, digital products, or design.
  
• Existing networks in the US tech/startup ecosystem.

Why Lateral

We re not a company for everyone. We thrive in ambiguity, move fast, and expect our people to take ownership. At Lateral, you ll:

• Work with world-class clients across industries.
  
• Be part of a global, remote-first team that values transparency, trust, and collaboration.
  
• Have the autonomy to shape your role and the partnerships you lead.
  
• Contribute to a culture that values quality, momentum, and curiosity.
  

Location: Remote, USA (East Coast preferred for client alignment) Type: Full-time