Spanish Bilingual Service Analyst Associate I

Genesis10 is seeking a Spanish Bilingual Service Analyst Associate I for a 6-month contract position with a leading client in Cranberry Township, PA. This hybrid role will be on-site 3 days per week.

Compensation: $22.50 per hour W2.

Job Description:

The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems.

Responsibilities:

• Responds to telephone calls, emails, and personnel requests for technical support.
• Performs pro-active monitoring of client's computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Works directly with customers on resolving problems that typically take greater time and experience to resolve.
• Participates in various projects to monitor and improve responsiveness to customer.
• Plans and monitors goals.
• Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

Requirements:

• Bilingual language skills (Spanish) required.
• A 2-year degree in Information Technology, or related discipline
• 1-3 years technical support experience in a computer-related area
• Knowledge of commonly used concepts, practices, and procedures in the related field
• Working knowledge of related ITIL standards or best practices
  • Intermediate knowledge of infrastructure support components
  • Standard desktop, tools & utilities o Server operating systems, tools & utilities
  • IT networks and voice services
  • IT security and Disaster recovery
  • Process control and monitoring
  • Call Center technologies Preferred Skills
• 1 year of experience in our Global IT Service Desk function is highly preferred
• Advanced troubleshooting skills
• Successful completion of the IT Entry Logic and Problem Solving Test
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
• Strong analytical, communication, problem solving, and organizational skills
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Strong verbal communication skills, including the ability to document operations procedures
• Ability to effectively work independently or in a team environment
• Ability to effectively interact with a diverse user base
• Availability to work rotating shifts and holidays
• Ability to work in an office or retail store environment with sensitivity for safety and physical security
• Success Factors: Focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective plus the following:
  • Attend to Detail
  • Communicate and Share Information
  • Manage Complexity
  • Solve Problems
  • Take Responsibility

Genesis10 - Contract & Perm/Direct Hire

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., the Best Company for Work-Life Balance, the Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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