Email Account Director

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

The Email Account Director/ Product Sales Expert drives regional growth and achieves sales targets for Email across the LATAM region. Acting as a deliverability champion and strategic partner, the PSE translates company strategy and work done with the product teams into actionable regional plans, collaborates with local sales teams to position Infobip Email as a superior product through deliverability, and identifies market opportunities to maximize gross profit, and guide customers toward best-in-class deliverability practices. Success is measured by gross profit increase, the number of strategic opportunities closed as won, and the successful rollout of deliverability-focused product initiatives.

Key Responsibilities:

Regional Strategy & Execution

• Translate the company product strategy into actionable regional plans.

• Build and execute business plans to hit product targets in the LATAM region.

• Identify new market opportunities and whitespace to expand adoption of deliverability-focused solutions and best practices.

Sales Support & Customer Engagement

• Partner closely with sales teams to position Email Deliverability as a key differentiator-providing training, deal guidance, and consultative support.

• Meet directly with key customers to assess deliverability challenges and drive adoption of advanced deliverability solutions.

• Actively participate in sales cycles to accelerate deals, improve customer deliverability outcomes, and boost long-term retention.

Product Expertise & Market Feedback

• Maintain deep knowledge of deliverability principles, product capabilities, and the competitive landscape across LATAM.

• Act as the regional "go-to" expert for Email Deliverability, advising on reputation management, authentication, and infrastructure performance.

• Gather customer feedback and market insights to inform Unfix bases, helping shape global GTM strategy and product roadmap.

Collaboration & Communication

• Collaborate with Unfix teams to ensure product and feature alignment with LATAM deliverability realities and evolving sender needs.

• Serve as a bridge between regional sales teams and HQ product teams, ensuring local feedback translates into global improvements.

• Contribute to regional and Unfix-level strategy discussions, advocating for deliverability initiatives that drive customer success and market leadership.

What makes you strong fit:

• Strong analytical and problem-solving skills, with a systematic and creative approach to problem-solving

• Ability and willingness to reallocate globally in order to work hands-on with customers and regional colleagues

• Fluent in English, both spoken and written.

• High-level communication skills

• Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas

• Good knowledge of MS Office Tools (Excel primarily)

• Deliverability expertise (desirable)

Additional Information

Salary Range : $140,000-$180,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance.

Benefits & Perks : Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

Why you'll love it here

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.