ServiceNow CMDB architect

Job Description

"ServiceNow CMDB architect should be a technical leader who provides leadership to the platform operations and support teams, ensures the platforms aligns with the business strategy, and leads the development of architectural and technical standards and best practices. Platform architect should have experience with ServiceNow enterprise architecture, security, database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies.

Also practical experience with Now Platform performance and Health Scan execution.

Hands on Expertise with Integrations with data ingestions systems

Hands on Experience with Discovery

Ensure the CI data is properly maintained and is available when and where it?s needed

Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.? Develop and monitor CI data health reports / dashboards and resolve any issues

Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

Proactively identify CI classes, attributes, and relationship types that are required

Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

Ensure the CIs are created or updated using only approved processes and procedures

Develop, document, and implement CI data audits and address any issues that arise

Evaluate enhancement requests and identify appropriate solutions

Providing leadership when implementing new requirements on the Now Platform Contributing to the governance processes"